Our shop & team

A tidy shop, and people who explain things.

Ironwood has fixed cars in Arlington since 2014. Four people, two lifts, and one rule: nothing gets fixed without your OK.

What you get

The little things that save you a morning.

Free shuttleWithin 5 miles, weekdays 8 am to 5 pm. Tick the box when you book.
A lounge to wait inWi-Fi, coffee, a desk with power, and a clean restroom.
Text updates with photosSee what we see: worn pads, a cracked belt, a leak. Then decide.
Night key dropDrop the car after hours; we text you by 8 the next morning.
Digital invoicesParts, fluids and mileage on every invoice. It’s your warranty card.
24/24 warranty24 months or 24,000 miles on repairs, parts and labor.

The team

Ask for any of us by name. We’ll show you the old part, too.

Owner · 21 years
Dale Kowalski
Dale started as a lube tech at nineteen and opened Ironwood in 2014 with one rule: show the customer what you found before you fix it. He still works a bay most mornings.
- ASE Master Automobile Technician
Lead technician · 15 years
Sam Haddad
Sam is the one the check-engine lights go to. He’d rather spend twenty minutes testing than guess, and he records a short video of anything he wants you to see.
- ASE Master Automobile Technician
- ASE L1 Advanced Engine Performance
- EPA Section 609 (AC refrigerant)
Technician · 6 years
Nadia Flores
Nadia runs brakes, suspension and alignments, and her before-and-after alignment printouts are a thing of beauty.
- ASE A5 Brakes
- ASE A4 Suspension & Steering
Service advisor · 9 years
Jess Morgan
Jess writes up every visit, sends your photos and quote, and will walk you through every line of it, as many times as you like.
- ASE C1 Automobile Service Consultant